Carelto Help
Playground
Use Playground to create chats, choose an available model, and adjust the system prompt. Image attachments require a vision capable model. Free models do not deduct Carelto credits; paid models use your balance. Chat history is saved in this browser. Copy, export or delete chats from the chat sidebar.
Balance and transactions
Open Your Balance in the left sidebar. Choose an amount and Solana payment method. Follow checkout instructions and transfer the exact quoted amount from your registered wallet. Transactions appear under Your transactions. Payments may require approval. If checkout is unavailable, try later or contact Live Support. Never share a wallet private key or seed phrase.
API access
Your API key appears on Dashboard. Keep it private. Use reveal or copy to access it. If API access is locked, choose Talk to Team to open Live Support. The AI cannot change API permissions or balances; the team must review the request.
Account and sign in
Sign in using the method used to create your account: email and password or a configured provider. Use Forgot password on the login page and verify the six digit email code to reset a password. New passwords require 12 to 128 characters. If an administrator requests an email change, verify your old email first, enter the new address, then verify its six digit code. Contact Live Support if you cannot access your old email.
Live Support and tickets
Open Contact us, then Live Support. Create a ticket with title, description and Low, Mid, High or Critical priority. Attach PDF, PNG, JPEG, WebP or plain text, up to three files and 15 MB total. Open means new, Respond means the team replied, user respond means the user replied, and solved means closed. A new message reopens a closed ticket. The headset button requests human support and includes the AI conversation text in a ticket. Help AI does not charge Carelto credits.
Account restrictions
If an account is suspended or banned, the panel cannot be used. Contact support opens Live Support to discuss the reason with the team. Restricted accounts cannot use Playground or API key endpoints. Only the team can review restrictions.